Policies and Procedures

All of Axess Abilities policies and procedures are in strict accordance with the NDIS Provider Registration and Practice Standards/Quality Indicators. Please see the list below for some policies, procedures and documents which may be relevant to your attendance at Axess Ability.

Information on any other policies and procedures are made available upon request. Please feel free to contact us.

Entry Procedures

Exit Procedures

Privacy and Confidentiality

Complaints

Abuse and Neglect Response

Axess Ability is committed to meeting the NDIS Practice Standards, Quality Indicators and the National Standards for Disability Services.

NDIS Practice Standards

The new NDIS Practice Standards and amendments to the Quality Indicators are outlined in the National Disability Insurance Scheme (Provider Registration and Practice Standards) Amendment (2021 Measures No. 1) Rules 2021 (Amending Rules), and the National Disability Insurance Scheme Legislation Amendment (Quality Indicators) Guidelines 2021 (Amending Guidelines).

The amendments introduce three new NDIS Practice Standards (Mealtime Management, Severe Dysphagia Management and Emergency and Disaster Management). Additionally, some changes have been made to Quality Indicators relating to the following existing NDIS Practice Standards that are relevant to Emergency and Disaster Management:

Person-centred Supports
Risk Management
Human Resource Management
Continuity of Supports
Support Planning
Service Agreements with Participants
Responsive Support Provision
Transitions to or from a provider (Previously Transitions to or from the provider)
Safe Environment
Management of Waste

The National Standards for Disability Services can be found here. They are also available in an easy read version. The Victorian Human Services Standards can be found here.

Service Standards Information